Privacy Policy – PK97 Online Casino Pakistan

1. Who We Are

This Privacy Policy applies to pk97.click and all services operated under the PK97 brand ("pk97", "we", "us", or "our"). PK97 is the data controller for the personal information you provide when registering and using the platform.

If you have any questions about how pk97 handles your personal data — before or after reading this policy — you can contact our data team at privacy@pk97.click at any time. We will acknowledge your query within 24 hours and provide a substantive response within 7 business days.

This policy covers all pk97 players registered in Pakistan. It sits alongside our Terms and Conditions and our Responsible Gaming policy, both of which contain additional context on how your account information is used.

2. Personal Data We Collect

PK97 collects personal data in two broad categories: data you provide directly, and data collected automatically when you use the platform.

2.1 Data You Provide

Data Type	Examples	When Collected
Identity data	Full name, date of birth, CNIC number, passport number	Registration and KYC verification
Contact data	Email address, Pakistani mobile number	Registration
Financial data	Easypaisa / JazzCash / NayaPay / SadaPay account number, bank IBAN, card details (tokenised)	First deposit and subsequent payment method additions
Verification documents	Scanned CNIC copy, selfie for liveness check, proof of payment method	KYC verification before withdrawal
Support correspondence	Live chat transcripts, email messages, call recordings where applicable	Whenever you contact pk97 support
Responsible gaming data	Self-set deposit limits, loss limits, cool-down preferences, self-exclusion elections	When you configure responsible gaming settings

2.2 Data Collected Automatically

Data Type	Examples
Device & technical data	IP address, device type and OS, browser type and version, screen resolution
Usage data	Pages visited on pk97.click, game sessions opened, time spent per session, bet history, cash-out timing on Aviator
Transaction data	Deposit amounts, withdrawal amounts, bonus claims, wallet balance history
Location data	Country and city inferred from IP address (not GPS-precise location)
Cookie and tracking data	Session cookies, analytics identifiers — see Section 7 for full cookie details

3. How We Collect Your Data

PK97 collects personal data through the following channels:

• Directly from you during account registration, identity verification, payment method setup, responsible gaming tool configuration, and any communication with the pk97 support team.
• Automatically through your browser and device as you navigate pk97.click — using server logs, cookies, and analytics tools. See Section 7 for details of how pk97 uses cookies.
• From payment providers — when you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or card, those providers send pk97 a transaction confirmation that includes account-level details necessary to match the transaction to your pk97 wallet.
• From identity verification partners — pk97 uses third-party KYC services to verify CNIC documents and perform liveness checks. These services send pk97 a verified identity confirmation; they do not store your raw document images beyond the verification period.
• From fraud prevention services — pk97 uses third-party tools to identify unusual login patterns, multi-account behaviour, and suspicious betting activity. These services may cross-reference device fingerprints and IP addresses with known fraud databases.

4. Why We Use Your Personal Data

PK97 uses personal data for specific, clearly defined purposes. We do not use your data for anything not covered in this policy without obtaining your explicit consent first.

• Account management: To create and maintain your pk97 account, authenticate your logins, and manage your wallet balance.
• Payment processing: To process PKR deposits and withdrawals via your chosen payment method, and to match transactions to your account accurately.
• Identity verification: To verify your age (18+ requirement), confirm your identity against your CNIC, and satisfy KYC obligations before processing withdrawal requests.
• Fraud and security: To detect and prevent multi-accounting, bonus abuse, money laundering, and unauthorised account access.
• Responsible gaming: To apply and enforce the deposit limits, loss limits, cool-down periods, and self-exclusion elections you have configured on your account.
• Customer support: To provide assistance when you contact the pk97 support team, and to maintain records of support interactions for quality and dispute resolution purposes.
• Service improvement: To understand how players use pk97.click, identify technical issues, and improve platform performance and game offerings.
• Legal compliance: To comply with anti-money laundering, record-keeping, and other regulatory obligations applicable to pk97.
• Marketing (where consented): To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive them. See Section 11 for opt-out options.

5. Legal Basis for Processing

PK97 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our obligations under the pk97 Terms and Conditions — including running your account, processing payments, and delivering games.
• Legal obligation: Processing required to comply with applicable laws — including identity verification, anti-money laundering checks, and regulatory record-keeping.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where pk97's legitimate operational interests do not override your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear, informed consent and can withdraw it at any time.

6. Who We Share Your Data With

PK97 does not sell your personal data to any third party. Your data is shared only with the categories of recipients listed below, and only to the extent necessary for the specified purpose:

6.1 Payment Processors

Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and card network processors receive the transactional data necessary to execute your deposits and withdrawals in PKR. Each of these providers operates under its own privacy and data security framework.

6.2 Identity Verification Partners

pk97 uses certified KYC service providers to process identity verification. These providers receive your identity documents and biometric data solely for the purpose of verifying your identity. They are contractually prohibited from using this data for any other purpose and are required to delete raw document data following verification completion.

6.3 Fraud Prevention Services

pk97 uses anti-fraud technology providers who may access technical identifiers — including device fingerprints, IP addresses, and session behaviour patterns — to identify suspicious account activity. These providers do not receive your financial or identity documents.

6.4 Analytics Providers

pk97 uses analytics services to understand platform usage patterns. Data shared with analytics providers is aggregated or pseudonymised wherever possible and does not include financial transaction data or identity documents.

6.5 Legal and Regulatory Authorities

PK97 will disclose personal data to law enforcement, regulatory authorities, or courts where we are required to do so by applicable law, a valid court order, or other legally binding requirement. We will notify you of such disclosures where we are legally permitted to do so.

7. Cookies and Tracking Technologies

PK97 uses cookies and similar technologies on pk97.click. A cookie is a small text file placed on your device when you visit a website. Here is what pk97 uses and why:

Cookie Type	Purpose	Can Be Disabled?
Strictly necessary	Keep you logged in, maintain your session, apply your responsible gaming limits during a session	No — required for the platform to function
Functional	Remember your preferred language, currency display, and game lobby layout	Yes — disabling affects convenience, not core function
Analytics	Understand which pages are visited most, how long sessions last, and where technical errors occur	Yes — opt out via cookie preference centre
Marketing	Track whether you reached pk97 via a promotional link; measure the effectiveness of pk97 promotions	Yes — requires your consent; opt out via cookie preference centre

You can manage cookie preferences from the cookie preference centre accessible in the pk97.click footer. Disabling strictly necessary cookies will prevent you from logging in and using the platform.

8. How Long We Keep Your Data

PK97 does not keep personal data longer than necessary for the purpose it was collected. The following retention periods apply:

• Active account data (identity, contact, financial): Retained for the lifetime of your pk97 account plus 5 years after account closure, to comply with regulatory record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction, consistent with financial record-keeping obligations.
• KYC verification documents: Retained for 5 years from account closure or the last transaction on the account, whichever is later.
• Support correspondence: Retained for 3 years from the date of the interaction, to support dispute resolution.
• Marketing consent records: Retained until you withdraw consent, plus 1 year after withdrawal as evidence of consent management.
• Analytics data: Aggregated and anonymised after 26 months. Anonymised data may be retained indefinitely as it no longer constitutes personal data.

When retention periods expire, pk97 securely destroys or permanently anonymises the relevant data.

9. How PK97 Protects Your Data

PK97 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. Specific measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and pk97.click. Any connection that attempts to access pk97 without HTTPS is redirected automatically.
• Encryption at rest for all stored personal and financial data. Database fields containing CNIC numbers, payment details, and identity documents are encrypted with field-level encryption.
• Payment tokenisation: PK97 never stores raw card numbers. Card payments are tokenised by the payment processor; pk97 holds only a non-reversible token that is useless outside our specific integration.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. Support staff can view account and transaction data relevant to their function; they cannot access raw identity documents or full payment account numbers.
• Two-factor authentication (2FA) is available on all pk97 player accounts and is strongly encouraged. Staff accessing internal systems use mandatory 2FA.
• Regular security reviews: PK97 conducts periodic security assessments of its platform infrastructure and third-party integrations.

No system is completely immune to security incidents. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pk97 will notify you promptly and provide guidance on steps you can take to protect yourself.

10. Your Privacy Rights

As a pk97 player, you have the following rights over your personal data. To exercise any of these rights, contact privacy@pk97.click with your registered email address and a description of your request.

PK97 will not charge you for exercising any of these rights. We will respond within 30 days. If your request is complex or numerous, we may extend this by a further 60 days, in which case we will notify you of the extension and the reason within the initial 30-day window.

11. Marketing Communications

PK97 sends marketing communications — including bonus offers, game updates, and promotional notifications — only to players who have opted in during registration or subsequently through account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from pk97.
• Updating your communication preferences in your pk97 account settings.
• Emailing privacy@pk97.click with a request to be removed from all marketing lists.

Opting out of marketing does not affect transactional communications — pk97 will still send you emails about account activity, payment confirmations, security alerts, and responses to your support queries.

PK97 does not share your contact details with third-party marketers. Promotional partnerships with game providers and payment companies are managed at the platform level; your email address is not shared with those partners.

12. Children's Privacy

PK97 does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. If we discover that a player is under 18, the account will be suspended immediately, all balances will be frozen pending investigation, and any data collected will be securely deleted once the investigation is complete.

If you believe a minor may have registered on pk97 using false details, please contact support@pk97.click immediately. PK97 takes this seriously and will investigate promptly.

13. Third-Party Links

PK97.click does not contain links to external websites. If you encounter any link on pk97.click that appears to lead to a third-party site not operated by pk97, please report it to support@pk97.click as it may indicate a technical issue or security concern. PK97 is not responsible for the privacy practices of any third-party site.

14. Updates to This Privacy Policy

PK97 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. When material changes are made, pk97 will notify registered players by email at least 7 days before the changes take effect. The "Last updated" date at the top of this page reflects when the current version was published.

Your continued use of pk97.click after the effective date of any update constitutes your acknowledgement of the revised policy. If you disagree with a change, you may close your account by contacting support@pk97.click; any remaining real-money balance will be refunded to your registered payment method.

15. Contact and Complaints

If you have a question or concern about how pk97 handles your personal data, the first step is to contact our privacy team directly. We resolve most queries quickly and informally.

If you are not satisfied with pk97's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. PK97 will cooperate fully with any regulatory investigation into our data handling practices.